Hi, I’m In Hye (pronounced In Hey), a Vancouver-based technical and content writer. As a writer, my goal is to keep documentation accurate, concise, consistent, and helpful to my audience, whether intended for experienced or first-time users. I enjoy collaborating in cross-functional teams, learning about new authoring tools, and contributing to internal discussions on process improvement.
I was most recently at Splunk, working on documentation for Splunk Dashboard Studio, as well as UI text, blog posts, and workshop content. Before Splunk, I was at Fortinet, a leader in the cybersecurity space, for 8 years, where I acted as team lead and documented complex products. I am experienced in graphic design and writing blog posts and articles for organizational use. I’m interested in opportunities where I can expand these skills while learning about new technologies.
In my spare time, I like to read, attempt to survive hot yoga, and improve my cooking skills.
recent work
- Splunk Dashboard Studio documentation: my goal was to provide accurate, clear documentation with useful examples to enable customers to leverage our features. Key topics I worked on during my time at Splunk:
- FortiSASE Administration Guide: guide for administrators of FortiSASE, Fortinet’s secure access service edge product.
- FortiSASE Education Deployment Brief: guide to highlight features most useful to FortiSASE customers in the education vertical. I researched the content by referring to other marketing materials such as our whitepapers and videos and designed the deployment brief format. (InDesign, Illustrator)
- Fortinet Operational Technology Ordering Guide: guide to provide ordering information on Fortinet products for the OT vertical and clarify SKUs. (InDesign, Illustrator)
- How REMA 1000 Stays Ahead: Innovative Retail Solutions Powered by Splunk: I was responsible for taking an existing outline and developing the content of the customer success story based on existing interviews with the customer, as well as communicating with the customer to best showcase their story. Published under the name of the PM.
- REMA 1000’s Dashboarding Best Practices: Reducing Time to Resolution with Accessible Data and End-to-End Visibility: same as above.
- translation